They're often more likely to apologize when they think what they did was unintentional. So we're going to get into some of this research on how they figured this out. So when people feel like what they did was unintentional, they're more likely to apologize. So that's actually really important because guilt is what drives apology. So if I feel guilty, that's why I'm apologizing. That's right. And guilt can be blocked by defensiveness, rationationalizing or shame when the betrayal involves deliberate choices. So the injured partners often thinking, "You chose this, so own it, repair it. Why won't you do this? It makes them angry like you do something about this.